Hayter logo

0 items in basket

Privacy policy

Important: By submitting personal data to us and/or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.


  1. Hayter Limited ("We") are committed to protecting and respecting your privacy.
  2. This policy (together with our terms of use and Cookie Policy and any other documents referred to on them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
  3. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hayter Limited of Spellbrook, Bishops Stortford, Hertfordshire, CM23 4BU.


We may collect and process the following data about you:

1.1. information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, purchasing from our site or registering for a warranty. We may also ask you for information when you enter a competition or promotion sponsored by Hayter Limited, and when you report a problem with our site;

1.2 if you contact us, we may keep a record of that correspondence;

1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

1.4 details of transactions you carry out through our site and of the fulfilment of your orders; and

1.5 details of your visits to our site, such as those in Section 2 below.


2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. For further details on cookie types, how we use them and how you can refuse them, we encourage you to check our Cookie Policy, which is hereby incorporated into this policy.


3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 All information you provide to us is stored on our secure servers. Any payment transactions will be processed securely using Sage Pay or any other data processor that we may appoint from time to time which will collect and process the relevant data requested whilst you are using its site.

3.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


4.1 We use information held about you in the following ways:

4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information, products or services that you request from us; and

4.1.3 to carry out our obligations arising from any contracts entered into between you and us.


5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

5.2 We may disclose your personal information to third parties:

5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.2.2 if Hayter Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and

5.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of Hayter Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


6.1  We only process your personal data for marketing purposes in accordance with applicable law.  We will not disclose your information to third parties for their marketing purposes unless you have given us your consent.   

6.2  If you no longer wish to receive marketing materials from us please contact us at marketing@hayter.co.uk or at the address set out in the Introduction.

6.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of access can be exercised upon written request and provision of enough information to permit us to identify your personal data we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at marketing@hayter.co.uk or at the address listed in the Introduction above.

Requests to delete personal data are subject to any applicable legal requirements and/or document retention obligations imposed on us.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to review this policy regularly in your use of our site to ensure you are aware of current practices. Any use of our site following the date on which we implement changes to this policy shall constitute your acceptance of all such changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to marketing@hayter.co.uk or at the address listed in the Introduction above.


This privacy policy forms part of our site’s terms of use.